FAQs
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Rotate Archive is a premier consignment business specializing in designer luxury handbags. We are committed to expanding our offerings to include clothing, jewelry, and other accessories. Our mission is to provide a luxury shopping experience at an accessible price, with a focus on exceptional customer service and a curated selection of high-quality items.
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At Rotate Archive, we use the term "rotate it" instead of consignment to reflect our philosophy of giving luxury items a new life and a new home. This helps clients understand our process and aligns with our branding.
For any additional questions or inquiries, please feel free to reach out to us. We're here to help and ensure your experience with Rotate Archive is exceptional.
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Rotating with us is easy and convenient. You can fill out our online rotation form or schedule an appointment to visit our office. For added convenience, we offer a concierge service where we visit your home to assess and pick up your items.
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Currently, we primarily operate on a rotation basis. However, we may consider outright purchases for select items. Please contact us for more information and to discuss potential offers.
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No, Rotate Archive is not affiliated with any of the brands we sell. All items are pre-owned and sourced from individual consignors.
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We take authentication seriously and our team of experts meticulously examines each item. However, please note that our authentication is an opinion only and should not be considered a guarantee of authenticity. We encourage buyers to conduct their own research and due diligence.
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We accept a wide range of luxury designer brands. For a comprehensive list of accepted brands, please visit our Rotate It page.
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All sales are final. We do not accept returns unless the item is significantly not as described. Please read item descriptions carefully and ask any questions before making a purchase to ensure satisfaction.
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You can contact us via email at rotatearchive@gmail.com. For the latest updates and announcements, follow us on TikTok and Instagram,. Additionally, you can use the contact form on our website.
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To stay updated on the latest arrivals, exclusive promotions, and events, follow us on TikTok and Instagram. You can also sign up for our newsletter on our website to receive updates directly to your inbox.
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While we strive to ensure the highest quality and authenticity of our items, we do not offer warranties or guarantees. As previously mentioned, our authentication is an opinion only. Buyers are encouraged to perform their own due diligence.
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Absolutely! If you're looking for something specific, feel free to reach out to us with your request. We will do our best to source the item for you or notify you if it becomes available.
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We accept various payment methods, including major credit cards, PayPal, and bank transfers. For more details on our accepted payment methods, please visit our checkout page.
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Yes, we offer gift cards that can be purchased and redeemed on our website. They make a perfect gift for luxury fashion enthusiasts.
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We offer various shipping options, including standard, expedited, and international shipping. Shipping costs and delivery times vary depending on the destination and selected shipping method. For more details, please visit our shipping information page.
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Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through our website or the carrier's website.